Lead Technician

Job Summary: As the Lead IT Technician at our small company, you will be responsible for managing and overseeing all IT operations. Working closely with a small team of two IT technicians, your role will involve hands-on technical support, troubleshooting, and ensuring that our IT infrastructure runs smoothly. You will also lead efforts to maintain the security and efficiency of our network and systems.

Key Responsibilities:

1. Team Leadership:

   • Supervise and work closely with two IT technicians.
   • Assign daily tasks and ensure efficient workflow within the IT team.
   • Provide hands-on guidance and support to enhance team members’ technical skills.

2. Technical Support and Troubleshooting:

   • Lead the team in providing technical support to employees, addressing hardware, software, and network issues.
   • Perform hands-on troubleshooting and problem resolution for complex IT issues.
   • Ensure timely response and resolution of IT support tickets.

3. Network and Systems Management:

   • Oversee the management, maintenance, and security of the company's IT infrastructure, including servers, networks, and workstations.
   • Implement updates, patches, and backups to ensure system reliability and security.
   • Monitor system performance and optimize configurations for peak efficiency.

4. Project Coordination:

   • Lead small-scale IT projects, such as system upgrades, software deployments, or network expansions.
   • Coordinate with other departments to align IT initiatives with business goals.
   • Ensure projects are completed on time and within budget.

5. Documentation and Reporting:

   • Maintain accurate records of IT activities, including support tickets, system configurations, and changes.
   • Prepare and submit reports on IT operations, including performance metrics and incident analyses.

6. Security and Compliance:

   • Implement and enforce IT security policies to protect company data and systems.
   • Conduct regular security audits and address vulnerabilities.
   • Ensure compliance with industry regulations and company policies.

Skills and Qualifications:

• Proven experience as an IT technician or in a related role.
• Strong problem-solving skills and attention to detail.
• Ability to lead and motivate a small team.
• Excellent communication skills, both verbal and written.
• Experience with network administration, system management, and IT support.
• Relevant certifications (e.g., CompTIA, Cisco, Microsoft) are a plus.

Working Conditions:

• Regular working hours with occasional need for flexibility during critical IT incidents.
• Hands-on work involving troubleshooting, installations, and system management.
• On-call availability may be required to address urgent IT issues.