Desktop Support Technician

Clearfield, UT
Contracted to Full Time
Mid Level

Job Overview:
MetroSys is seeking a Desktop Support Technician for a 6-month contract based in Clearfield, UT with coverage of surrounding regions. This is a field-based role supporting various end-user environments. The ideal candidate will be experienced in resolving hardware and software issues, customer-service oriented, and able to work independently while traveling to nearby sites.

Key Responsibilities:

  • Provide Tier 1 and Tier 2 support for desktops, laptops, printers, and related hardware.

  • Install, configure, and troubleshoot software applications including Windows OS and Office 365.

  • Conduct site visits for hardware repair, replacement, and technical upgrades.

  • Collaborate with remote IT teams for escalated support and issue resolution.

  • Document service calls, resolutions, and maintain accurate asset records.

  • Ensure prompt and professional support, maintaining high end-user satisfaction.

Requirements:

  • Minimum 2 years of desktop or end-user support experience.

  • Strong knowledge of Windows 10/11, Active Directory, and basic networking (IP, DNS, DHCP).

  • Excellent customer service and communication skills.

  • Willingness to travel regularly within Las Vegas and surrounding areas (mileage reimbursed).

  • Ability to manage tasks independently with minimal supervision.

  • Valid driver’s license and reliable vehicle required.

Preferred Qualifications:

  • Industry certifications such as CompTIA A+, Network+, or Microsoft equivalents.

  • Experience supporting remote office locations or mobile workforces.

  • Familiarity with IT ticketing systems and endpoint management tools.

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