Services Engineer

Position Overview

MetroSys is seeking a motivated and technically skilled Services Engineer II – Network to support and deliver networking solutions across a diverse client base. This role is ideal for an engineer with strong foundational networking experience who thrives in client-facing environments and enjoys working across multiple technologies and customer environments.

The engineer will be responsible for day-to-day support, troubleshooting, and implementation of network infrastructure, while also contributing to project delivery and continuous improvement initiatives.

Key Responsibilities

Client Support & Operations

• Provide ongoing support and configuration for client network environments, including routers, switches, and firewalls.
• Monitor network health using alerting and monitoring tools, proactively identifying and resolving issues.
• Troubleshoot and resolve routing, switching, and firewall-related incidents across multi-vendor environments.
• Manage and drive support tickets to resolution, meeting SLAs and client expectations.
• Participate in an on-call rotation to support critical client environments.

Project Delivery

• Assist with or lead network implementation and upgrade projects, including deployments, migrations, and optimizations.
• Work across multiple clients simultaneously, supporting varied environments and business requirements.
• Contribute to network design discussions and implementation planning.

Documentation & Process

• Create and maintain network diagrams, runbooks, and technical documentation for client environments.
• Follow established processes while identifying opportunities for operational improvements and efficiency gains.
• Ensure accurate documentation for knowledge sharing and client handoff.

Collaboration & Escalation

• Collaborate with internal teams and clients to resolve issues and deliver solutions effectively.
• Handle escalations and provide guidance to junior engineers when needed.
• Build strong working relationships with clients and internal stakeholders.

Required Qualifications

• 3+ years of hands-on experience with network infrastructure (routing, switching, firewalls).
• Experience in client-facing environments (MSP or professional services strongly preferred).
• Strong troubleshooting skills across network and security layers.
• Ability to manage multiple priorities in a fast-paced, multi-client environment.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.

Technical Requirements

• Hands-on experience configuring and troubleshooting:
  • Fortinet (required)
  • Cisco & Cisco Meraki (required)
  • SonicWALL (required)
• Experience with the following is a plus:
  • Palo Alto
  • Ruckus
  • Arista
  • HPE/Aruba
• Solid understanding of:
  • VLAN design and segmentation
  • Routing protocols and design concepts
  • OSI model and network fundamentals