Desktop Support Technician

About the Role:
MetroSys is seeking a skilled and customer-focused Desktop Support Technician to provide onsite technical support at a manufacturing client facility in Dublin, Georgia. The ideal candidate will be a hands-on problem solver with experience supporting Windows environments, manufacturing floor systems, and user hardware in a fast-paced production setting.

Key Responsibilities:

• Provide Tier 1 and Tier 2 desktop support for end users, including hardware, software, and network troubleshooting.

• Support manufacturing systems and equipment, ensuring minimal downtime for production-critical devices.

• Install, configure, and maintain Windows PCs, printers, scanners, and mobile devices.

• Manage support tickets, track resolutions, and maintain documentation using the client’s ticketing system.

• Coordinate with IT infrastructure and application teams for escalated issues or specialized support.

• Maintain inventory of IT assets and perform regular hardware checks and preventive maintenance.

• Ensure compliance with company IT policies and security standards.

Qualifications:

• 3+ years of experience in desktop or IT support, preferably in a manufacturing or industrial environment.

• Strong troubleshooting skills for Windows operating systems and Microsoft 365.

• Experience with network connectivity, VPN, and printer configuration.

• Familiarity with Active Directory, imaging tools, and basic network troubleshooting.

• Excellent communication and interpersonal skills.

• Ability to work independently and provide responsive onsite support.

Preferred Skills:

• Experience supporting manufacturing control systems, barcode scanners, or production line devices.

• Familiarity with ITSM/ticketing systems (e.g., ServiceNow, HappyFox, Jira).

• CompTIA A+ or similar certification preferred.